Operational Duties:

• Lead and supervise a team of Mobile Patrol Officers.
• Conduct mobile security patrols of client premises and sites.
• Respond promptly to alarm activations, emergency call-outs, and incidents.
• Carry out security inspections, lock/unlock services, and welfare checks.
• Ensure all patrols are completed according to client requirements and company procedures.
• Monitor patrol schedules and ensure efficient route planning.

Team Leadership:

• Provide guidance, training, and support to patrol officers.
• Conduct regular site visits and performance assessments.
• Ensure officers maintain professional standards of appearance and conduct.
• Assist with staff induction, coaching, and ongoing development.
• Manage and report staff performance, attendance, and disciplinary matters when required.

Incident Management:

• Take control of security incidents and emergency situations.
• Complete detailed incident reports and maintain accurate records.
• Liaise with emergency services, clients, and management as required.
• Investigate security breaches and recommend corrective actions.

Compliance & Health and Safety:

• Ensure compliance with company policies, site instructions, and industry regulations.
• Promote a strong health and safety culture within the team.
• Conduct vehicle inspections and ensure company vehicles are maintained and roadworthy.
• Ensure all patrol officers hold and maintain required licences and certifications.
• Maintain effective key control, ensuring keys are issued, returned, and recorded accurately.

Customer Service:

• Build and maintain positive relationships with clients.
• Address client concerns and ensure contractual obligations are met.
• Conduct quality assurance checks and identify opportunities for service improvement.